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Steve W

1 reviews | Active since Mar 2009

28 Jun 2021, 13:59

Standard Bank Don't Care

I have been trying to get my IT3b to complete my income tax return in a few days. I completed a complaint form on their website on 14/6/2021. NO ACKNOWLEDGEMENT OR RESPONSE. I wrote to their Complaints Resolution Department on 19/6/2021. NO ACKNOWLEDGEMENT OR RESPONSE. I wrote on their Facebook page and sent Facebook messages on 26/6/2021 and 27/6/2021, and get told my complaint has been escalated, but STILL NO RESOLUTION. I wrote to their Complaints Resolution Department AGAIN on 27/6/2021. STILL NO RESPONSE OR RESOLUTION. I searched their website for alternative complaints mechanisms, but just get "No results for your search 'complaint'"

What an utterly disgusting way to treat customers who have been with them for years.

0
Replies (2)
Standard Bank
Standard Bank's reply29 Jun 2021, 01:11
Official
Hello Steve Ward
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards

Complaint Resolution Centre
 *** 
*** (fax)
 *** 
SW
Steve W's update29 Jun 2021, 09:05
Reviewer Update
I see this wording is the same wording that you have sent other Standard Bank complainants. You don't even provide your Complaints Resolution Centre phone number. I eventually found it using Google, and then even your Complaints Resolution Agent didn't provide me with the correct information. You owe me over R20 for the airtime I have wasted trying to get this sorted out, but as you don't care, I guess I will never see that!!!