VS
Vista S

1 reviews | Active since Feb 2010

11 Oct 2016, 18:36

Standard Bank don't care when their clients are be*****ed

<p>My 75 year old father in law who is a client of Standard Bank for over 40 years, was conned by a *********. His bank card was cloned. He doesn't have a cell phone and immediately rushed home to stop his card as it was a public holiday. After he stopped his card the ********* used his card to buy products of more than R100 000 from a vendor. We opened a ***** case but after two months we still don't have an answer from Standard Bank. In the mean time my father in law can't use his pension because every deposit is used for the overdraft. This is the kind of service that Standard Bank provide.</p>

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Replies (2)
Standard Bank
Standard Bank's reply12 Oct 2016, 09:32
Official

Good day Vista

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Oct 2016, 09:47
Official

Good day Vista

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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