Nvdw
Nadia van der walt

1 reviews | Active since Oct 2015

31 Oct 2015, 14:46

Standard bank doing transfers for you without con

Money from one account to another account transferred. <br> <br> I can only think it to be standard bank since it is an account I queried the charges the bank including the interest put on after I had cancelled a service.<br> <br> Now I want to close the account and went into the bank to investigate why my account has still been charged for a service I had cancelled months before they confirmed they will look at it. Yet somehow the amount i queried got transferred from my savings account into my business account without any help from myself,<br> How is that possible. Considering that the business account has not been in use for months I do not have the cards or the account number to do the transfer. I hope standard bank has a very good explanation for how this happened.<br> And also check from where the transfer was made.

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Replies (1)
Standard Bank
Standard Bank's reply02 Nov 2015, 14:44
Official
Hello Nadiavdwalt,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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