Standard Bank doesn't want Business

Item: Standard Bank
Rating: 1
Author: Dominique V

I've been a client with Standard Bank for over 10 years. I went on Friday to take out a loan with the provision that employment could be confirmed. Standard Bank made me accept a Debi Check before the loan was paid out. I approved the Debi Check and still didn't get the loan. This is quite a horrible experience. I had to go into the bank twice and sent multiple emails but no one at Standard Bank Cape Gate has contacted me.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

16 Mar 2020, 23:34

Dear Dominique

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply16 Mar 2020, 23:34

Official

Dominique V's updateReviewer Update

17 Mar 2020, 08:59

Welldine from the Cape Gate branch is a super star as she jumped in and got the work done even though it wasn't her work to begin with. Standard Bank, you need more people like her.

Dominique V's update17 Mar 2020, 08:59

Reviewer Update

Welldine from the Cape Gate branch is a super star as she jumped in and got the work done even though it wasn't her work to begin with. Standard Bank, you need more people like her.

Standard Bank's replyOfficial

26 Mar 2020, 16:42

Dear Dominique

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply26 Mar 2020, 16:42

Official