HV
Hanco V
1 reviews | Active since Nov 2023
29 Jan 2024, 14:17
Standard Bank doesnt even have standard service - Terrible
Standard Bank disappoints me with their dealing with clients. Trying to reach the ***** department is so difficult. My account is blocked and and every time I call no one can help me with reason why. My money was reversed today (A large amount) even though the money reversed wasnt paid in by one person (Therefore making unable to reverse). Ombudsman is my next step as they don’t seem to want to help. I don’t recommend this bank.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
29 Jan 2024, 14:19Hi Hanco
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply29 Jan 2024, 14:19
Official
Hi Hanco
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
HV
Hanco V's updateReviewer Update
15 Mar 2024, 09:08Well its been over a month now and still no responses. So much for understanding my frustrations and trying to help. Its as if my emails disappear into a void and no one cares about the client anymore. Truly terrible service!!!!! Would Drop rating to -5 if i could.
HV
Hanco V's update15 Mar 2024, 09:08
Reviewer Update
Well its been over a month now and still no responses. So much for understanding my frustrations and trying to help. Its as if my emails disappear into a void and no one cares about the client anymore. Truly terrible service!!!!! Would Drop rating to -5 if i could.
Standard Bank's replyOfficial
15 Mar 2024, 09:23Dear Hanco
We value your correspondence back to us.
We checked in with our team after that.
We'll be in contact with further feedback.
We value your correspondence back to us.
We checked in with our team after that.
We'll be in contact with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Mar 2024, 09:23
Official
Dear Hanco
We value your correspondence back to us.
We checked in with our team after that.
We'll be in contact with further feedback.
We value your correspondence back to us.
We checked in with our team after that.
We'll be in contact with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
HV
Hanco V's updateReviewer Update
21 Mar 2024, 23:39Honestly this is shocking. Even after posting here again and them claiming to follow up i hear nothing. Accounts are still all closed. Money all reversed. No clarification on why, how, or anything. Really irritated by this!!! STAY AWAY From this tragedy of a service
HV
Hanco V's update21 Mar 2024, 23:39
Reviewer Update
Honestly this is shocking. Even after posting here again and them claiming to follow up i hear nothing. Accounts are still all closed. Money all reversed. No clarification on why, how, or anything. Really irritated by this!!! STAY AWAY From this tragedy of a service
Standard Bank's replyOfficial
22 Mar 2024, 07:15Good day Hanco
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Mar 2024, 07:15
Official
Good day Hanco
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***