Standard Bank doesn't enjoy communicating with customers

Standard Bank seems to be crippled by an inability to communicate either by email or telephone. If you manage to find a name and email address to try to explain a problem very often you do not get an answer, or if you do it is a generic response two weeks later. If you try to telephone you are normally dumped into a huge queue or if lucky enough to speak to a human being they want to dispose of your call as quickly as possible with the promise that someone else will attend to one’s problem.

Your ***** department picked up that my card details had been used in an attempt carry out some ********** transactions. My credit card was duly stopped and I was advised that a new card was being issued and would be delivered. That's where all communication ended. My attempts to find out what exactly happened with which merchant have been thwarted. Also no one has told me how long I must wait for the new card.

I have been sorely tempted to change banks and it is only the knowledge that the others are just as bad which has stopped me. It is a bit like staying in a bad marriage because it is too much trouble to get out of it.