mM
maxinevthyssen M
1 reviews | Active since Sept 2016
28 Aug 2019, 11:24
STANDARD BANK DOESNT CLOSE ACCOUNTS- LETS IT GO INTO ARREARS WITH NO COMMUNICATION!
I closed a Standard Bank student account at the beginning of 2015, I have just found out by flook, that this account is STILL OPEN and I have been charged monthly banking fees and now owe Standard Bank money!? It has been nearly 5 years since I closed the account- I haven't received a single statement done closing, nor an sms, phone call etc. advising me this I am in arrears! I still magically get their marketing email every month though! This is ridiculous!!!!
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Replies (2)
Standard Bank's replyOfficial
29 Aug 2019, 05:36Hello Maxine,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
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Standard Bank's reply29 Aug 2019, 05:36
Official
Hello Maxine,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Complaint Resolution Centre
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***
*** (fax)
***
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Standard Bank's replyOfficial
11 Sept 2019, 13:00Dear Maxine Veronica Thyssen
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Dudu Ntuli
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Dudu Ntuli
Complaint Resolution Centre
***
Standard Bank's reply11 Sept 2019, 13:00
Official
Dear Maxine Veronica Thyssen
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Dudu Ntuli
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Dudu Ntuli
Complaint Resolution Centre
***