SK
Sphamandla K
1 reviews | Active since Apr 2024
11 Apr 2024, 16:14
Standard bank doesn't care about your complaint.
Worse company to voice your complaint with they never take your matter seriously I have been waiting fora response for over a month when they promise me a day or two of a response. When you go to the branch they shuve you to a self-service desk and when you call the call center you are promised things they never mean. I keep on calling asking for an email to send a complaint and I'm never given but told to use their online way to complaint where i can not voice all my concern because the block given for description has a few characters, you then have to re-tell your story to someone knew who will promise you that it will be delt with with emergency but never!!!! Here's my complaint refference let see if they respond ***
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Replies (4)
Standard Bank's replyOfficial
11 Apr 2024, 16:16Hi Sphamandla
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply11 Apr 2024, 16:16
Official
Hi Sphamandla
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
SK
Sphamandla K's updateReviewer Update
18 Apr 2024, 10:40You see my point this is what I'm talking about on the 12th I was called by someone from Standard bank hello Peter division and they also promised me something they never fulfilled I was promised a call on Monday the 15th and feedback but nothing happened instead I got an sms saying my issue has been resolved and I will get feedback but today is the 18th and I haven't been contacted. This is not the way to deal with customers making promises you can't keep, and I'm sure I will be called by someone new again and I have to explain my issue once again and I am getting tired of this period!!!! Standard Bank: Service request no. ***, this is the second request no the original was ***
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Sphamandla K's update18 Apr 2024, 10:40
Reviewer Update
You see my point this is what I'm talking about on the 12th I was called by someone from Standard bank hello Peter division and they also promised me something they never fulfilled I was promised a call on Monday the 15th and feedback but nothing happened instead I got an sms saying my issue has been resolved and I will get feedback but today is the 18th and I haven't been contacted. This is not the way to deal with customers making promises you can't keep, and I'm sure I will be called by someone new again and I have to explain my issue once again and I am getting tired of this period!!!! Standard Bank: Service request no. ***, this is the second request no the original was ***
SK
Sphamandla K's updateReviewer Update
25 Apr 2024, 11:08I give up on you guys seriously with broken promises today is the 25th yet you said on the 18th before end of the day someone will get back to me but still I wait, you guys are worse, you have yet debited my account with an amount I didn't agree too for the second month now. This is what I want going forward all my refund for the two months and ensure you stick to the agreed installment I am giving you guys 4 business working day for my refund or else I am taking this matter on other legal way, cancelling all my product and closing my accounts to switch banks I am tied of this service.
SK
Sphamandla K's update25 Apr 2024, 11:08
Reviewer Update
I give up on you guys seriously with broken promises today is the 25th yet you said on the 18th before end of the day someone will get back to me but still I wait, you guys are worse, you have yet debited my account with an amount I didn't agree too for the second month now. This is what I want going forward all my refund for the two months and ensure you stick to the agreed installment I am giving you guys 4 business working day for my refund or else I am taking this matter on other legal way, cancelling all my product and closing my accounts to switch banks I am tied of this service.
Standard Bank's replyOfficial
25 Apr 2024, 12:29Hi Sphamandla
We do apologies for the delay getting back to you. We will follow up and get back to you.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
We do apologies for the delay getting back to you. We will follow up and get back to you.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply25 Apr 2024, 12:29
Official
Hi Sphamandla
We do apologies for the delay getting back to you. We will follow up and get back to you.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
We do apologies for the delay getting back to you. We will follow up and get back to you.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***