Standard Bank doesnt care about wasting your time.

I happen to find out I somehow have a revolving loan from standard bank I wasn't even aware of. A strange debit order came off my account and when I followed it up I find I have a loan that I was not only not aware of, I had not received any funds, but I was being charged.<br> <br> So i call stadard bank and get told that they can not do anything from their side, I have to go into a branch. I stood in the canal walk branch for 60 minutes with the only two people in the branch in the information's cue in front of me and eventually Juliette at the back came to help me.<br> <br> She explained that there was nothing she could do from her side and that she had to log a service resport. Report number ***. I got the Sms and left the branch. I got another sms 2 days later to say it was still being worked on. This is on 22 February 2016 and i heard nothing since then.<br> <br> I called today to find out what was going on here, only to be told that this request can not be done and I have to go into a branch to close this account. SO WHICH ONE IS IT? How can both departments keep sending me back and forth. Do you people have no respect for your customers?????? You should be ashamed.