Standard bank doesn't care about their clients experience with the Bank

Today I had the most horrible experience at Standard Bank Centurion Mall, on the 23rd January 2023 I stopped my daughter's debit account linked to my account as she damaged her current card, I received an sms to go to the bank and fetch another card. I took leave today went to the bank with my daughter, while we were waiting I went to the ATM to withdraw money my bank card cheque card was swollen by the ATM, There are three ATMs there the first one was already off so I sued the second one, I called the security he informed me to go inside by the tellers they should be able to take it out for me. I went there and the guy was able to take it out. I then sat waited for the consultants for our turn, I decided to buy data for my daughter on my cellphone banking it said you need to register your card again, I went to the guy at reception he told me it possible my card was blocked I need to change my pin since it was swallowed by the ATM, I then went back to Teller she tried and said she thinks it a technical error my card was not connected to my finger prints she called someone to help her they both agreed my card was blocked but they couldn't figure out how. I then called the lady from customer service since I had a previous query to see if this two were connected, she said no. I was then asked to wait another hour for another consultant to help she called Standard bank call centre she asked me again to explain what happened I did 4x, she then said they have investigated it seems I blocked and stopped my cheque card on the 23rd January and they already have a new one for me at the bank, I asked her who blocked or stopped my card because it wasn't me, this current card is less then 3 months ago, she then called back the call center and they said it was me, I then logged onto my bank app where I was able to show them that my cards are not deactivated or blocked also I use my bank card for my Gautrain to tap in and out if it was blocked why it was working yesterday and today they than confirmed it strange they need to call ***** department, then she said to me that since I blocked my daughters card it possible they blocked my cheque card as well by mistake that was the only explanation, but I still asked my app says my card is not blocked but now on my app it was showing as a debit card not cheque card. I was then told this issue needs to be handed over to Universal banking, I was moved to another consultant who then said to me my daughters profile shows she has three cards under her name, I asked how is that possible she only has a debit card linked to me she said she will investigate, she then logged onto my profile and told me she received my cheque card it means I must have blocked or stopped it on the app, I again now for the 3rd time showed her my app which clearly showed nothing was stopped she then again said this needs to be investigated, by this time I am late and politely asked the lady since she doesn't have any answers for me can she take my details down and call me once they have an answer and then she activated my daughters debit card. I left my details and took hers and I haven't heard anything yet, My daughter is going to camp tomorrow I was unable to continue purchasing her things because my cheque card was blocked. Consultant name was Cecile Nhlapho (***) and Thoriso Kokuna.

Again for the record I didnt give anyone permission to block my cheque card I just received it, the card that was stopped was my daughter's one which we received from the bank.

Currently I am sitting without a bank card as my card has been blocked without my permission.

I would also like to know what I need to do to stop my account with Standard bank as I no longer want to use them anymore, I am willing to transfer all my debit orders. Kindly get someone to call me back with regards to that process.