ZM
Zeni M

1 reviews | Active since Feb 2016

03 Mar 2025, 12:48

Standard Bank doesn't care about the elderly.

Where do I start... My parents bought their house via Standard Bank over 30 years ago and paid it off without any defaults. The bank didn't give them their Title Deed and instead kept changing them on keeping the Title Deed with them. Then we caught the bank until we got it. Again my parents during that time and other times they bought cars via Standard Bank and managed to pay them off without any issues or defaults. Meaning they have a good record with the ****** bank. Recently my parents bought a car because they no longer had a car. They paid their installments regularly for 18 months or more until they hit a bad financial path. They explained to he bak ad paid what they could when they could. On Thursday the 27th of February 2025 my parents received a call that they were coming to repossess the car and they then rushed to ensure that money is available before the end of the month of March 2025 to settle the arrears and the loan, meaning they'll be selling one of their inherited family properties. This is a guaranteed because the agreement is already in place. Guess why the lady at the bank told them to keep their offer because their coming to collect the car. I know banks are ****** and don't want to be associated with black people however we're the majority in the country and like it or not our business is what they will get...

Why doesn't the back give my parents an additional thirty days and they will receive their money including the arrears or they don't want their money because we know should the car go to auction the bank will get their money and my parents will be left with paying the interest and these two people are pensioners... I know banks ***** us over daily but sure they are not in the business of inconveniencing the elderly.

Explain hat to me...

0
Replies (4)
Standard Bank
Standard Bank's reply03 Mar 2025, 13:29
Official
Dear Zeni

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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ZM
Zeni M's update03 Mar 2025, 13:31
Reviewer Update
Standard Bank, what are you planning on doing, taking the car, coming to transport them to their medical appointments... Drive them around to sort out their financial issues... What?
Standard Bank
Standard Bank's reply03 Mar 2025, 15:44
Official
Our team will be in touch with further feedback.

Standard Bank
Standard Bank's reply05 Mar 2025, 12:44
Official
Dear Zeni 

Our team tried calling you to no avail.

Please confirm a suitable we may call you.

Looking forward to your feedback.

Thank you 

Kindest regards
Standard Bank Hello Peter Team 
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