Standard bank doesn't care about its customers.

It hurts when I receive a call from my hard working single parent about yet another Standard Bank poor attention to clients requests. On Tuesday 26th of February, My mom Fills gas at the petrol station, due to the network being poor it doesn't go through and her Standard business card declines and she uses her personal card to pay and it goes through. Half an hour later she receives a notification saying the transaction on her business card did go through so she proceeds to trying to get that money back into her business account. She goes to the bank as a walk in and one of the workers Wesley, says he has no ability to help she must contact the customer line for business related queries. She's been calling since Tuesday and still nobody wants to pick up the phone and assist us. It's not the first time it's happened neither is it a small amount of money and Standard Bank always does this if it's not taking more money for debit orders than they should and I really suspect *****ulent activity. It's been 5 days and still the landlines are ignored and our money hasn't been returned yet never has my mother has a negative balance or caused the bank any headaches money wise yet they fail to do what they promised and that is take care of it's customers. I am purely disappointed and upset and I want this problem fixed as in yesterday cause not sure if they realize but not everyone likes benefiting of others misfortune and this is exactly what they are doing. Treating us like we owe them money or owe a favor. I will be expecting a call. If not I will take this further. Selfish guys.