Standard Bank Doesn't Care about Clients!!1

Standard Bank promised my mother to waive her premiums for a period of 1 year after the death of my father who was the policy holder. She was informed that she would continue paying for the policy in May 2018. When I did a follow up in order for my mother to continue the premiums, I was informed that the policy has lapsed due to non payment. I was advised by a consultant that she was misled, waiver period is 6 months. I wrote to Hello Peter and Standard Bank responded claiming that it's a mistake on their side and they are going to rectify that. That was a conversation I had with Charlene Marwa who called me on my cell phone on 29 May 2018. She assured me that the issue was going to be resolved by calling my mother and advise her about the options she has. I was happy to hear that; but until today Standard Bank never fulfilled that promise and we are confused as the family whether the policy is continuing or it has lapsed.