1 reviews | Active since Feb 2024
Standard bank doesn't care about clients!!
Standard bank doesn't care about clients!! December 14th 2023 I was de*****ed nearly 16K through Standard bank. For some context, I had placed Clothing orders for Christmas time. While I was awaiting the goods to be shipped and delivered, I received a SMS stating that my package was delayed due to unpaid fees, the fee was around 10 ZAR, I did not find this to be out of the norm as I always make such small payments at the Post Office upon collection time. Less than an hour later I received a SMS from Standard ***** team to ask me to verify if a transaction of R15 588.88 was LEGIT or not, I IMMEDITEALY advised them that it is NOT! What was concerning was that the normal online payment Prompts from the bank I did not receive, where I would need to REPLY with a “1” to approve the final transaction or REPLY with “2” to reject the transaction showing the CORRECT amount being deducted. the final stage of payment release. What was the point of asking me to Verify if the transaction was Legit BUT You allowed the ***** to go through anyway! I have been calling and emailing the bank to remedy this situation. When standard bank eventually seemed to have concluded their investigation, They solely placed the fault with me stating that they did nothing wrong and in order to close this matter they were willing to settle 50% of my damages! Is this Fair!? How can I trust this Bank Going Forward!! How can I trust them with my online payments??
NOW, My Credit Card Balance is so high! I AM PAYING INTERTEST ON MONEY ****** FROM ME!! Lord help me!
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you giving us the chance to investigate this.
We would like to inform you that our team has completed their response.
Please check your emails, continue to have a wonderful day.
Standard Bank Hello Peter Team
***
We appreciate you giving us the chance to investigate this.
We would like to inform you that our team has completed their response.
Please check your emails, continue to have a wonderful day.
Standard Bank Hello Peter Team
***
Standard Bank continues to ignore my plea. Almost a year later i am stuck paying this huge balance on the credit card where i was de*****ed nearly 16 000.00 Rand.
The bank does not care, as long as they receive payment from me. Payment mind you that has interest charges, Finance charges based on the account balance, there is no near end in sight for me. I feel defeated and helpless.
With the festive season fast approaching us again, please be delegate and careful with online payments, you are own your own, the banks seemingly can not help protect us from ****s nor are they willing to remedy your losses even though making use of they payment platforms.
Yours Helplessly
Ntuthuzelo
Standard Bank continues to ignore my plea. Almost a year later i am stuck paying this huge balance on the credit card where i was de*****ed nearly 16 000.00 Rand.
The bank does not care, as long as they receive payment from me. Payment mind you that has interest charges, Finance charges based on the account balance, there is no near end in sight for me. I feel defeated and helpless.
With the festive season fast approaching us again, please be delegate and careful with online payments, you are own your own, the banks seemingly can not help protect us from ****s nor are they willing to remedy your losses even though making use of they payment platforms.
Yours Helplessly
Ntuthuzelo
Two Months ago Standard Bank assured me that they would come to me with feedback - nothing.
I was ****med and continue to feel helpless and hopeless.. Can someone please advise me on this.,
Can I take my matter to the courts?
Month in and Month out I have to pay BIG interest charges on ****med Monies - I will stop and rather have the banks take me to Court so that we both and appear before the Courts
Please see last Standard Bank Feedback.
image.png 24.8 KB
Two Months ago Standard Bank assured me that they would come to me with feedback - nothing.
I was ****med and continue to feel helpless and hopeless.. Can someone please advise me on this.,
Can I take my matter to the courts?
Month in and Month out I have to pay BIG interest charges on ****med Monies - I will stop and rather have the banks take me to Court so that we both and appear before the Courts
Please see last Standard Bank Feedback.
image.png 24.8 KB
Your ***** department advised on a 50% "goodwill gesture" - its that still the case too? it appears I have no other choice but to accept it and move on with my life. You the bank have added to my detriment with your interest charges on my account on a pending case.
The Ombudsman seems weak, understaffed or simply does not care.
Kindly apply that goodwill gesture on my account
Thank you.
Your ***** department advised on a 50% "goodwill gesture" - its that still the case too? it appears I have no other choice but to accept it and move on with my life. You the bank have added to my detriment with your interest charges on my account on a pending case.
The Ombudsman seems weak, understaffed or simply does not care.
Kindly apply that goodwill gesture on my account
Thank you.