DE
Dee-Anne Erasmus
1 reviews | Active since Apr 2013
01 Jul 2024, 19:24
Standard Bank doesn’t answer their stop card numbers
My elderly parents have just had 3 *****ulent transactions go off their card they are currently in possession of their cards and when we tried to call the local and international card theft lines we have been holding for 19minutes no reply this is atrocious Plus there where 3 bank sent SMSs asking if they trust the transactions my father is a 75yr old pensioner and HE IS BEING ****** FROM and the bank neither answers their *** number or *** I am closing my SBSA and my husbands tomorrow EWARE SOUTH AFRICANS SBSA HAS ZERO Co trol measures in place this will be reported to the banking Ombudsman
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
02 Jul 2024, 06:49Dear Dee-Anne
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jul 2024, 06:49
Official
Dear Dee-Anne
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
DE
Dee-Anne Erasmus's updateReviewer Update
02 Jul 2024, 09:32Really you plan on responding most unbelievable as I have again been on hold for 90minutes on *** trying to log this ***** case to NO ANSWER — please supply Banking ombudsman contact info and a ref number because SBSA is not being FICA and Fais compliant and I wish to alert ombudsman to this if even your ***** dept is never available- disgusting
DE
Dee-Anne Erasmus's update02 Jul 2024, 09:32
Reviewer Update
Really you plan on responding most unbelievable as I have again been on hold for 90minutes on *** trying to log this ***** case to NO ANSWER — please supply Banking ombudsman contact info and a ref number because SBSA is not being FICA and Fais compliant and I wish to alert ombudsman to this if even your ***** dept is never available- disgusting
DE
Dee-Anne Erasmus's updateReviewer Update
02 Jul 2024, 09:34I expect your ***** dept to get back to me asap on a reliable contact number my number is *** NOW THIS IS URGENT I EXPECT CONTACT
DE
Dee-Anne Erasmus's update02 Jul 2024, 09:34
Reviewer Update
I expect your ***** dept to get back to me asap on a reliable contact number my number is *** NOW THIS IS URGENT I EXPECT CONTACT
Standard Bank's replyOfficial
02 Jul 2024, 09:42Dear Dee-Anne
Our team is busy with investigations and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team is busy with investigations and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jul 2024, 09:42
Official
Dear Dee-Anne
Our team is busy with investigations and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team is busy with investigations and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 Jul 2024, 13:19Dear Dee -Anne
After reviewing the situation, our staff discovered that the ***** team had filed a report.
We will offer an update as soon as the investigation is completed.
Continue to have a wonderful day.
Kindest regards
Standard Bank Hello Peter Team
***
After reviewing the situation, our staff discovered that the ***** team had filed a report.
We will offer an update as soon as the investigation is completed.
Continue to have a wonderful day.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jul 2024, 13:19
Official
Dear Dee -Anne
After reviewing the situation, our staff discovered that the ***** team had filed a report.
We will offer an update as soon as the investigation is completed.
Continue to have a wonderful day.
Kindest regards
Standard Bank Hello Peter Team
***
After reviewing the situation, our staff discovered that the ***** team had filed a report.
We will offer an update as soon as the investigation is completed.
Continue to have a wonderful day.
Kindest regards
Standard Bank Hello Peter Team
***
DE
Dee-Anne Erasmus's updateReviewer Update
02 Jul 2024, 13:34masssive security breach today: https://www.news24.com/fin24/companies/standard-bank-clients-report-******-funds-*****-transactions-in-massive-breach-***2
DE
Dee-Anne Erasmus's update02 Jul 2024, 13:34
Reviewer Update
masssive security breach today: https://www.news24.com/fin24/companies/standard-bank-clients-report-******-funds-*****-transactions-in-massive-breach-***2
DE
Dee-Anne Erasmus's updateReviewer Update
02 Jul 2024, 13:36Do you really think customers are dumb return our funds I have proof of everything including the screenshots of the 90minute no bank response calls last night and this morning disgusted time to hold SBSA accountable
DE
Dee-Anne Erasmus's update02 Jul 2024, 13:36
Reviewer Update
Do you really think customers are dumb return our funds I have proof of everything including the screenshots of the 90minute no bank response calls last night and this morning disgusted time to hold SBSA accountable