STANDARD BANK DOESN'T RETURN MY MONEY

Hi All, <br> <br> I swiped my card 2 times and checked with the merchant if he received the money 2 time, he has proven to me by showing his bank statement that he hasn't received it twice... asked Standard Bank to reverse my transaction as they must have the money then still, they said they will look into it. <br> <br> It has been 11 days now, and me phoning them every day. They just say they will divert it to the escalations department. <br> <br> Now they say I must go to a branch... FOR WHAT!!!!??? What will the branch help.<br> <br> THIS IS WHY I AM WITH FNB NOW!!!! Standard bank sucks... I just want my money back and I am closing this stupid account.<br> <br> Kind regards<br> <br> Jaco