Standard Bank doesn't offer any assistance.

An employee of mine is a foreigner in this country and cannot gain access to his own bank account so he makes use of his brother's account so that we are able to pay him. We cannot pay him any other way. His brother (who is also a foreigner) says that he is unable to collect a new card from the bank because his papers has expired. So now, my employee's money is stuck there as well. It's 4 weeks' money that he is unable to access and he has been short of rent for 2 months now. I feel like Standard Bank sets these guys up to fail. I have now helped my employee with a loan, just to cover his rent in the meantime, but because the money I already paid him is just lying there, I want it back and I am sure that Standard Bank is able to assist in this matter, it's just that nobody wants to. If the brother is in fact lying and has already used the money then we will accept this as it is not our responsibility to ensure that he pays this money over to our employee, but if the money is still lying in the account, we would like to have it reversed so that we can write off the loan amount for our own employee.