STANDARD BANK DOESN'T CARE!!!

I had an unauthorised transaction in my Standard Bank account on 3 January 2015 and reported the case a few days later. I was told they would not reimburse me until the case was resolved. This came as a shock to many people who bank with other banks as in similar cases, they were immediately reimbursed/ the transaction was reversed, to not inconvenience the customer in any way. Anyways, its been over a month and half and I haven't heard anything from Standard Bank until yesterday when I received one of those telemarketing calls and I brought this issue up and let them know that I am planning to take my money, leave that bank and never look back!! By the way, when I told the bank that I had dealt with the people who had helped themselves from my account, they told me that \complicates things"and I might not get my money back. I know a couple of people who have left Standard Bank because of unresolved ***** cases and it is really disappointing. Just when you think you don't carry cash in your wallet to avoid being pick pocketed on the streets"