JM
John M
1 reviews | Active since Mar 2018
28 Aug 2026, 02:25
STANDARD BANK DOES NOT WANT TO SET ME FREE FROM THE DEBT COUNSELING EVEN AFTER SETTLING THE CREDIT CARD ACCOUNT AND ASKING THEM TO RELEASE MY HOME LOAN ACCOUNT BECAUSE I CAN PAY ON MY OWN NOW AS I'M LEFT WITH ONE ACCOUNT.
I have two accounts under Debt counseling: Home Loan and Credit card. On 16 August, I settled the credit card and sent a proof of payment that evening, asking a settlement letter and asking the home loan account to be removed from the debt counseling because I will be able to make monthly payments on my own. They have me a turn around time of 7 working days. Up to this juncture, they didn't reply me as yet. IS THIS THE WAY THEY ARE TRYING TO LOCK ME UP TO THE DEBT COUNSELING WITH THEIR HIGH CHARGES? PLEASE HELP.
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Standard Bank's replyOfficial
28 Aug 2026, 06:54Dear John,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Aug 2026, 06:54
Official
Dear John,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***