jL
jo L

1 reviews | Active since Mar 2016

08 Sept 2020, 11:43

Standard bank does not want to give me bank statements

Good day

Trust you are well

Please may you assist me

I am so frustrated with standard banks consultants All I want is a bank statement to be emailed to me 6 agents later I got told she cannot give me a statement I must still go inside the branch, with the pandemic is it not better to work over the phone

Accuarance of what happend Spoke to lerato 13h32 19 August she will email statement , nothing Spoke to mathabang 15h01 19 August she will sent statement , nothing Spoke to Patricia 10h54 20 August nothing no statement Spoke to bafana 12h21 20 August no statement nothing Spoke to lerato again 12h42 20 August , no statement,nothing Spoke to Cynthia very rude speaks over me you must take her off calls she cant speak to clients put her at a back office where she doesn't have to deal with clients she is very unfriendly she says she cant sent the statement there is no email address loaded then she dropped the call

This is the second time I am complaining on hello peter because since 20 August 2020 I am still waiting. A consultant by the name of clint was emailing me asking questions regards to the account to validate I have done that. Ever since no response I have emailed him three times My number *** Email address: ***

Maybe you can give my statement I need it from when I opened the account

0
Replies (2)
Standard Bank
Standard Bank's reply08 Sept 2020, 13:01
Official
Hello Jo Ann

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply28 Sept 2020, 16:41
Official
Good day Jo Ann, 

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.

Please feel free to contact us should you require any further assistance.

Kind regards 
Complaint Resolution Centre