eS
elspeth S
1 reviews | Active since Dec 2019
09 Dec 2019, 14:27
Standard Bank does not want my business
I app**** for a Standard Bank Titanium Credit Card on 27/11/2019 and received an SMS confirming that my application was provisionally approved and that an agent would contact me. It is now 12 days later (7 working days) and no one has contacted me. I have phoned their Complaints Department to log a complaint with promises that someone will indeed phone me back but no reaction as yet.
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Replies (2)
Standard Bank's replyOfficial
10 Dec 2019, 07:15Hello Elspeth,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply10 Dec 2019, 07:15
Official
Hello Elspeth,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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eS
elspeth S's updateReviewer Update
13 Dec 2019, 10:52Today is the 13th of December 2019 - 17 days (12 working days) after I have app****. It is 3 days after I received the Standard Bank reply and still no agent has called me.
eS
elspeth S's update13 Dec 2019, 10:52
Reviewer Update
Today is the 13th of December 2019 - 17 days (12 working days) after I have app****. It is 3 days after I received the Standard Bank reply and still no agent has called me.