Standard Bank does not understand customer service.

Save me from ever having to do business with Standard Bank please. They should go to Capitec Bank and learn about simple client services.

I need to have a Natis Document sent to a branch for collections. All I need is the name and contact details at the Pinetown Branch. 1. Cannot find the bank's address on website, had to use Google; 2. Get to the branch and there is nobody at the Help Desk. 3. When eventually I make my request to the person whom finally appeared at the help desk, I get "assisted" to call the vehicle and asset department whom does nothing of what I ask. Just the name and contact details. I get sent from pillar to post so I eventually lose it and leave the branch. 4. Try to call the branch, so that I can at least do something else productive whilst being messed around. Have to go through a national call center to be told they can't assist me. They only can put me through to the tellers and can only do that tomorrow because the branch closes at 15H30.

From what I have experienced today from the bank, not just from the above but the service that a friend got this morning when trying to update an address, I can only say that I cannot see why any person want to ever bank with standard bank.