STANDARD BANK DOES NOT TREAT CUSTOMERS FAIRLY

I am frustrated in my dealings with standard bank! Once again the call center refused to assist Me! I completed a card transaction at Woolworths. Woolworths deducted the amount three times! When I call standard bank to reverse the amounts I am told that the process has changed. No notifications received! Standard call center what's their purpose! No assistance! The person provided no assurance to Me!