PS
Pieter S
1 reviews | Active since Jun 2020
24 Jun 2024, 10:00
STANDARD BANK does not take ***** on their accounts seriously
We noticed some *****ulent transactions on my wife's account. We called SB to report this. Their solution is to change the PIN of the card (over the phone). You cannot cancel or stop the card on the SB APP and any other number you call ends up on hold for hours.
We just opened a new account at FNB and will close all accounts at Standard Bank. Hopefully closing an account is something they can do.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
24 Jun 2024, 10:03Good day Pieter
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jun 2024, 10:03
Official
Good day Pieter
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
PS
Pieter S's updateReviewer Update
24 Jun 2024, 10:15Thank you for a very generic response. You will do well to ask me who my wife is what her ID number is or what my or her numbers are. While you take your time, more money is being ******.
PS
Pieter S's update24 Jun 2024, 10:15
Reviewer Update
Thank you for a very generic response. You will do well to ask me who my wife is what her ID number is or what my or her numbers are. While you take your time, more money is being ******.
Standard Bank's replyOfficial
24 Jun 2024, 10:20Good day Pieter
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jun 2024, 10:20
Official
Good day Pieter
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
PS
Pieter S's updateReviewer Update
24 Jun 2024, 10:26How many generic responses will I still get?
How can you "treat" the problem if you have no clue what the name, number, ID no, or Acc no is of the customer you are trying to "help"?
How can you "treat" the problem if you have no clue what the name, number, ID no, or Acc no is of the customer you are trying to "help"?
PS
Pieter S's update24 Jun 2024, 10:26
Reviewer Update
How many generic responses will I still get?
How can you "treat" the problem if you have no clue what the name, number, ID no, or Acc no is of the customer you are trying to "help"?
How can you "treat" the problem if you have no clue what the name, number, ID no, or Acc no is of the customer you are trying to "help"?
Standard Bank's replyOfficial
24 Jun 2024, 11:20Good day Pieter
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Warm regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jun 2024, 11:20
Official
Good day Pieter
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Warm regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Warm regards
Standard Bank Hello Peter Team
***