Standard Bank does not take ***** seriously and they are not available when you call them

Standard Bank is extremely *********. I app**** for a credit card and was called shortly after the online application by someone from their 'verification' department. The person confirmed that all my documentation was in order and that my card was approved. I then started to get sms's saying I should upload my proof of income, but the email address is not a Standard Bank email address (it's an @marketsa.co.za address). I tried to verify by phoning Standard Bank but could not get through (after 30 minutes on the phone).

Today I got through to an operator, who asked for my ID tried to log into my profile and then put me on hold indefinitely without helping me. I still don't know if the sms with a non-standard bank e-mail address is ***** and I don't even know how I would report ***** to Standard Bank with their poor service. I still do not know what the status of my credit card application is.