Standard Bank does not take customers serious.-Poor service

on the 30th of January,I went to standard bank to open an estate late account. after standing for more than 4 hours on the Q they said I must submit the documents and go home they will call me after they open the account . Today its the 11th of February the account is still not opened . how long does it take to open late estate account at standard bank ?? I called them on 0860 123 00 more than 8 times, they would respond, tell me to hold/transfer and eventually hang up. I sent them a tweet still no reply. I know they don't care but there is a minor child who will not have school fees because they are busy delaying other process. Parents out there change to other bank because should something happen to you, your kids are going to experience this.# Frustrated#