Standard Bank does not secure your account from ***** or take ***** seriously

In the past 3 months me and my mother have both had ***** issues with our accounts, mine took place in May and hers now this past week. My card was blocked and I was informed that I would get a reference number via SMS and feedback on the investigation. I never received either the SMS or any feedback and the transaction was also never reversed. My mother was told the same and also has yet to receive a reference number. I then tried to get some feedback so as to avoid any future ***** issues and phoned the ***** department last week; they assured me I would get a call within 24 hours to report on the outcome of my investigation and I have still gotten no call almost 4 days later. My mother has been completely blocked from all online banking now and cannot access any of her money, to make matters worse they now inform her via SMS that the ***** investigation has been put on hold for some reason. I would also like to add that when my new card was finally available for collection I had to wait at the branch for 2 hours to finally get it ???? All because Standard bank did not secure my account from ***** ?? Both our *****ulent transactions came from international accounts and in the middle of the night while we were sleeping!!! Rest assured we will be closing both our accounts soon but let this be a warning to all Standard Bank customers to please check your accounts as there is no security when it comes to these accounts and even when breaches have been detected there is no accountability or action from Standard Bank. What is a bank if not secure?!