Standard Bank does not respond and provide info on my problem and a resolution

Standard Bank has still not got back to me in regards to my refund and its been 2 days now. I just get a reply saying they are looking into the issue but nothing happens. Where is my money Standard Bank???? Its been 4 days now and still no refund in my account. Your service sucks. Well there is no service. Standard bank doesnt bother to get back to me to tell me exactly whats going on. This is the type of service we get nowadays. You cant even get information on a refund if you call them. I am not interested in hearing about delays. I paid for a item and the money was taken quickly on the day of purchase but to get it back takes days. This is not acceptable. I need my money back Yesterday!!!