JS
Jacqueline S
1 reviews | Active since May 2018
03 Mar 2020, 20:24
Standard Bank does not protect my privacy
For about a year now my bank statements have been delivered by post to my childhood home, the address I had when I opened my student account in 2004. The most absurd thing is that this isn’t even my registered address, my current account was not even opened with this address. My FICA documents submitted are not even for this address. I have phoned, I have sent a message, and as a last resort, I went into the branch to change this. Still nothing. The statements arrive completely unsealed to my old address. I have had trouble with Standard Bank from the beginning and it is very frustrating, I really am considering changing my bank.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Mar 2020, 18:14Hello Jacqueline
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply04 Mar 2020, 18:14
Official
Hello Jacqueline
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's replyOfficial
23 Mar 2020, 15:01Dear Jacqueline Swanepoel
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply23 Mar 2020, 15:01
Official
Dear Jacqueline Swanepoel
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
JS
Jacqueline S's updateReviewer Update
20 Jul 2020, 11:34I have given my statement cycle some time before I updated this and I can say that this matter has been resolved, my statements are no longer being posted to an old address and thus my privacy is protected. I would like to thank Clint Petersen from the Complaint Resolution Centre for swiftly assisting me with this frustrating matter. Thank you for the efficiency and speed with which you resolved my complaint, Clint.
JS
Jacqueline S's update20 Jul 2020, 11:34
Reviewer Update
I have given my statement cycle some time before I updated this and I can say that this matter has been resolved, my statements are no longer being posted to an old address and thus my privacy is protected. I would like to thank Clint Petersen from the Complaint Resolution Centre for swiftly assisting me with this frustrating matter. Thank you for the efficiency and speed with which you resolved my complaint, Clint.