Standard bank DOES NOT look after loyal customers!

I approached your N1 City Branch on Saturday, 21/02/16 and was referred to your consultant called Vincent Ganyaza by your branch manager Asgar Shaboodien. My request was to make use of one of your credit facilities.<br> I requested that Vincent submit the request & include a motivation for the submission to which Vincent responded that due to the fact that I don't have a personal banker, no motivation could be submitted. Vincent is the same consultant who advised me at the of last year that I would waste my money paying for a personal banker even though I do qualify for the service.<br> <br> Btw husband & myself, we have 2current accounts, 2credit cards and 2home loans with Std Bank.<br> <br> I am utterly disgusted by the lack of ownership by this branch. I was promised a call back today to at least keep me updated of the progress of the application. @about 15:30 I had to call them. I asked to speak to the bank manager directly (who had answered the phone in the first place) only to be told by him that he cant help me, I must speak to the inefficient consultant!<br> <br> Std bank, please let me know if I can assist you in setting up a decent escalation process before I move my business to a REAL bank!