CP
Charlton P
1 reviews | Active since Aug 2016
22 Nov 2021, 09:52
Standard bank does not know what customer service is
Can you get any worse or anymore useless? So I received an email yesterday saying my request for 25 November has been approved. So I call to confirm and guess what? I am again asked for documents I send on the 11th and get informed that my request is still not approved. So the mail I received is in actual fact falls information in writing as it was not approved???????
What the hell????????????????????/
I am about to make you famous as I wille xpose your bad service and lies.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
22 Nov 2021, 12:27Dear Charlton P
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply22 Nov 2021, 12:27
Official
Dear Charlton P
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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CP
Charlton P's updateReviewer Update
22 Nov 2021, 12:36Same generic response as always with no intention to resolve the issue. So much for being a loyal customer for over 10 years.
CP
Charlton P's update22 Nov 2021, 12:36
Reviewer Update
Same generic response as always with no intention to resolve the issue. So much for being a loyal customer for over 10 years.
CP
Charlton P's updateReviewer Update
22 Nov 2021, 12:39Why not just list as a company that don't respond. That way you don't have to waste your time and that of your clients by posting this generic message with no intention of resolving it?
Your lies will eventually catch up with you. An ignored service recovery coated in sugar is worse than stating upfront that you are going to ignoring it.
Your lies will eventually catch up with you. An ignored service recovery coated in sugar is worse than stating upfront that you are going to ignoring it.
CP
Charlton P's update22 Nov 2021, 12:39
Reviewer Update
Why not just list as a company that don't respond. That way you don't have to waste your time and that of your clients by posting this generic message with no intention of resolving it?
Your lies will eventually catch up with you. An ignored service recovery coated in sugar is worse than stating upfront that you are going to ignoring it.
Your lies will eventually catch up with you. An ignored service recovery coated in sugar is worse than stating upfront that you are going to ignoring it.
CP
Charlton P's updateReviewer Update
22 Nov 2021, 14:06So is someone going to answer me on why I received confirmation in writing that my request was approved and told telephonically it was not??????????????????????????????
Or shall I start a facebook page "Standardbank must fall" ?
Or shall I start a facebook page "Standardbank must fall" ?
CP
Charlton P's update22 Nov 2021, 14:06
Reviewer Update
So is someone going to answer me on why I received confirmation in writing that my request was approved and told telephonically it was not??????????????????????????????
Or shall I start a facebook page "Standardbank must fall" ?
Or shall I start a facebook page "Standardbank must fall" ?
CP
Charlton P's updateReviewer Update
22 Nov 2021, 14:34hellloooooooooooooooo
CP
Charlton P's update22 Nov 2021, 14:34
Reviewer Update
hellloooooooooooooooo
Standard Bank's replyOfficial
22 Nov 2021, 14:37Dear Charlton P
Thank you once again for posting your comments.
An email has been sent through to you requesting more information.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
An email has been sent through to you requesting more information.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply22 Nov 2021, 14:37
Official
Dear Charlton P
Thank you once again for posting your comments.
An email has been sent through to you requesting more information.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
An email has been sent through to you requesting more information.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
CP
Charlton P's updateReviewer Update
22 Nov 2021, 14:51Thank you. I received it and responded
CP
Charlton P's update22 Nov 2021, 14:51
Reviewer Update
Thank you. I received it and responded