Standard bank does not know how to identify me as their loyal customer...

i called into your call center to get information for my income tax and the security questions made no sense. half was not related to who i am and the rest asked me to remember when i opened my telkom account and what year i registered a business off hand.

and now im blocked for 24 hours because your consultant cannot help me.

The security questions is really bad and difficult to answer and now im put off from calling your bank.

please please please review this process. be like fnb, they make it easy to identify who is on the line. copy them if you must.