Standard Bank does not know about ethics and integrity

I have just noticed that Standard Bank charged me an "!INTL. TRANS" fee for recent online payments I made.

I am not sure when this started, but I certainly did not happen in 2017 and previous years when I used my MasterCard to make online purchases. The type of account I have does not have such transaction fees. They are rather high - a R22 fee for a transaction of R800?!

I demand the following: 1. You stop charging these fees IMMEDIATELY. - I was never informed that you were going to start charging such fees to my account. - I neither agreed nor gave my consent for you to start charging me an "!INTL. TRANS" fee for making online purchases.

2. You refund me every single "!INTL. TRANS" fee by crediting my account.

3. You confirm receipt of this complaint and you do so via email.

Please do not try to phone me, as some people are busy at work during the day and cannot take phone calls from outside. You respond via email.

Where are your ethics and integrity?