iK
imran K

1 reviews | Active since Jun 2013

03 Jun 2017, 15:31

Standard bank does not keep you safe from fruad

<p> this week I had a ********** transaction on my account, I called the bank and they investigated and provided me with the company details </p> <p> </p> <p>I called this company and they can't seem to help me.</p> <p> </p> <p>i called standard bank back to reverse the transaction and they did so.</p> <p> </p> <p>today I get a call from someone claiming to call from standard bank confirming all my details and requesting some of my details. </p> <p> </p> <p>I call all standard bank back and they advise me this is a fruadulent call but they also advise there is nothing they going to do about it.</p> <p> </p> <p>as a customer i feel exposed and thinking of changing my bank as they cannot protect me</p>

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Replies (2)
Standard Bank
Standard Bank's reply05 Jun 2017, 10:33
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Jun 2017, 08:01
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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