Standard Bank does Not keep promises

<p> </p> <p>Standard Bank does not keep its promise..</p> <p> </p> <p>My situation is this...</p> <p> </p> <p>I am a home owner with Standard Bank Home Loans for 18years now. I always paid above my installments because I had a access bond home loan. So after 18years paying more every month. My sister became sick and needs help with hospital and bills as she is not married and I am her only sister.</p> <p>For personal reasons she asked me Not to mention what her sickness is.</p> <p>I went to my bank Standard Bank first for a small loan...then I found out it may cost me lawyer fees to take out a second bond.</p> <p>I then tried to get my access bond money...that I paid extra for a holiday or a deposit on a car.. That was Why I paid extra money on my home loan account...I called Standard Bank and they told me in 2009 my access bond was cancelled...and I now only have a basic home loan... I said I am not asking Standard Bank money...all I want is MY Money I paid in extra Every month for 18years... They gave me so much stories...till today 24/06/2016... Many phone calls...many emails...many times going to Standard bank branch in Cape Town and Parow... No money..</p> <p>The consultants I spoke to said to me that in 2009 my Access Home loan was stopped and changed to a ordinary home loan.. Nobody ever asked me as the client if I wanted to change and stop my access home loan...I have been paying two times my installment till my last payment 30 May 2016.. </p> <p>I first want to know how much extra I paid above my home loan installments. I took off from work to go to the bank find out what is the problem why its a problem ...<br />And after them making my ID copy and proof of address again. For FICA register. Then I needed to call from the bank to apply to the access registration.. AGAIN.. Because Standard bank in 2009 cancelled my access home loan to a regular home loan without even letting me know.<br />I must say the systems of Standard Bank that I had to stand in 3 different lines from the top floor to the ground floor just is very frustrating. <br />I go to Capitec Bank and the system is clear and much faster. And not half as stressful.<br /> So after the top floor .. I was told go downstairs to the lower floor and the after two long lines I was told to call in another department for the Access Account to apply again for something I app**** for 18 years ago when I open a access home loan with Standard Bank... The lady of the phone said a ref number will be smsed right away.... 5hours later... Still no SMS with a reference number... I don't want a loan..I want my extra money I paid for 18years above the loan amount..</p> <p>I regret having a home loan with Standard bank... Standard bank does not keep its promise...</p> <p>If you can't help me please put me in contact with someone who can... This is the fourth letter...and 6th phone call to Standard Bank..</p> <p><br />From very unhappy client<br />T. Borchard<br />18year home owner with Standard Bank ...</p> <p>Show quoted text<br /> <br /> </p>