Standard Bank does not keep our money safe.

Good day

I cannot believe the service that I have received from Standard Bank, on the 20/05/2020 there was a ********** transaction that happened on my account to the amount of R 100 000.00 which occurred in 2 transactions of R 50 000.00 from my account to this account Number:*** both transactions was made to this account number but strange enough the first transaction was made under the name of HF Tissong and the second transaction that was made was under the name of M Sibisi. I received a message the same day the transaction was made and I rep**** to the message immediately stating that it is a transaction that was not made by me, The next day on the 21/05/2020, I received a call from Standard bank and I made them aware that it was an unauthorized transaction that should be stopped, I then went to the branch where they instructed me to open a case and get a case number and I was assured that the funds would be recovered. I opened a ******** case at the Eldorado Park police station(case no:444/05/2020)which I've provided to Standard Bank, this proved to not be any help as I have still not recovered my funds. To date, I have not been assisted.

Now the questions I have to Standard Bank is this: If they picked up that these transactions were **********, why was it not stopped? Even after they called me and I confirmed that these transactions should not have happened, why did they not reverse it? Based on my spending patterns, was it not clear that these transactions were out of the ordinary, as I use this account to purchase stock for my business?

I am utterly disappointed at the service that I am receiving from Standard bank to get to a resolution and to recover my funds. If there is any semblance of proper customer service left at Standard Bank, I would really appreciate it if this matter gets resolved urgently, and if not I will be forced to take my business elsewhere, where the following is guaranteed: My money is safe. If there are any ******** activities occurring on my account they can stop it.

At the end of the day, we as customers entrust banks to keep our money safe, that is why we have bank accounts, and Standard Bank has thus far failed dismally in ensuring that.