NP
Nadia P
1 reviews | Active since Aug 2017
15 Mar 2024, 14:03
Standard Bank does not hold up to their consumer SLA's
On 16 February 2024, I sent a request to *** and on 24 February 2024 I received a response from Standard Bank to advise me that they will send my request for further review and I will receive correspondence within 5 business days. To date it has been 15 business days and I still have not received any feedback. Why can big corporate companies not stick to their SLA's, the service is really awful.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
15 Mar 2024, 14:13Good day Nadia
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Mar 2024, 14:13
Official
Good day Nadia
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
27 Mar 2024, 13:14Good day Nadia
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply27 Mar 2024, 13:14
Official
Good day Nadia
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
NP
Nadia P's updateReviewer Update
28 Mar 2024, 12:52Good day,
I would like to say THANK YOU to Gorden Bila for the excellent service. I sent a query on 16 February 2024 and no one responded. On 15 March 2024 Gorden Bila took over my query, I received regular status updates up until 27 March 2024 when he managed to complete it and gave me the good news that all was resolved to my satisfaction. Gorden Bila you are 1 of the few people who still manages the client's expectation and Standard Bank should really value your commitment to your job, it is very rare in this day that client service is made a priority. Keep up the good work that you are doing, people like myself really value your commitment.
I would like to say THANK YOU to Gorden Bila for the excellent service. I sent a query on 16 February 2024 and no one responded. On 15 March 2024 Gorden Bila took over my query, I received regular status updates up until 27 March 2024 when he managed to complete it and gave me the good news that all was resolved to my satisfaction. Gorden Bila you are 1 of the few people who still manages the client's expectation and Standard Bank should really value your commitment to your job, it is very rare in this day that client service is made a priority. Keep up the good work that you are doing, people like myself really value your commitment.
NP
Nadia P's update28 Mar 2024, 12:52
Reviewer Update
Good day,
I would like to say THANK YOU to Gorden Bila for the excellent service. I sent a query on 16 February 2024 and no one responded. On 15 March 2024 Gorden Bila took over my query, I received regular status updates up until 27 March 2024 when he managed to complete it and gave me the good news that all was resolved to my satisfaction. Gorden Bila you are 1 of the few people who still manages the client's expectation and Standard Bank should really value your commitment to your job, it is very rare in this day that client service is made a priority. Keep up the good work that you are doing, people like myself really value your commitment.
I would like to say THANK YOU to Gorden Bila for the excellent service. I sent a query on 16 February 2024 and no one responded. On 15 March 2024 Gorden Bila took over my query, I received regular status updates up until 27 March 2024 when he managed to complete it and gave me the good news that all was resolved to my satisfaction. Gorden Bila you are 1 of the few people who still manages the client's expectation and Standard Bank should really value your commitment to your job, it is very rare in this day that client service is made a priority. Keep up the good work that you are doing, people like myself really value your commitment.
Standard Bank's replyOfficial
28 Mar 2024, 12:57Hi Nadia
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Mar 2024, 12:57
Official
Hi Nadia
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Kindest regards,
Standard Bank Hello Peter Team