Standard Bank does not consider the needs of customers

I have been a good standard bank client for close on 10 years. I have had an access bond with them for 2 years. During this time I have always had a very positive balance in my access bond. I have moved money in and out freely. This month, due to a number of cash flow reasons I was short paid my bond by R1200 resulting me going into arrears. A couple of weeks into the month I then paid R30k into the bond. not only did I bring it up to date but again got ahead. When I tried to move money out of the bond, I was informed that my access account had been cancelled and that I needed to put a debit order on my account to reactivate the access bond. I tried discussing it with the manager of the home loans department informed me that their policy is clear, I need a debit order or else they will not reinstate my access bond. They also complained that even though I had money in my account, I needed to make regular payments.

I have the following issues: 1) My Access bond was cancelled without consultation and/or without informing me. 2) I tried for a whole day to speak to a manager sending emails and leaving messages. I had to phone and speak to the manager myself. 3) Standard bank do not consider the individual needs of clients, they have their policies and are not prepared to budge. 4) Standard bank are not happy with me prepaying bond payments. These count for nothing and in fact create a payment bad record for the customer. 5) Standard bank through their actions have told me that as I customer, their policies are more important and that they are unwilling and inflexible

Moving forward is standard bank moto..... I will be doing just that. I will be moving all my accounts (not the bond for obvious reasons) to FNB and will be using my one account as my access bond. Good buy Standard Bank.