Standard bank does not care if its customers **** you

Dear Standard Bank ***** Department,

I am writing to lodge a formal complaint regarding Standard Bank’s failure to communicate with FNB in the investigation of a serious ***** case involving your institution. This concerns Case Number: ***, currently being handled by FNB ***** analyst Mr. Sboniso Thabede (***).

On 24 April 2025, Mr. Thabede confirmed that he had forwarded all evidence and the SAPS case number (CAS 64/4/2025) to the implicated bank—Standard Bank—for feedback. Since then, there has been no response from your team to him or to me.

Your ongoing silence is enabling the cover-up of *****ulent activity, and your refusal to engage or acknowledge correspondence is completely unacceptable. I’ve now been waiting over 39 days without any meaningful progress or update. It is becoming evident that Standard Bank is obstructing the recovery of ****** funds by not participating in the inter-bank ***** recovery process.

By failing to respond, Standard Bank is promoting and protecting *****sters, and undermining public trust in the banking system. I demand that:

1. You immediately make contact with Mr. Thabede regarding Case No: ***

2. You confirm receipt of this complaint

3. You provide a full update on the status of the case and the actions being taken

Failure to respond to this will result in escalation to the Banking Ombudsman and the FSCA