wH
wade H

1 reviews | Active since Feb 2018

12 Nov 2018, 17:19

STANDARD BANK DOES NOT CARE FOR THEIR CLIENTS NEEDS AFTER ALL THE SUPPORT YOU GIVE THEM

I recently sold my house and have app**** for a new bond. I got feedback today that they refuse to give me a 100 percent bond on my new house but yet myself and my fiancé qualified for a 10mil home but did not purchase for that amount. Much less to say the least. We purchased our first property through Standard Bank, and we were suppose to get a 108percent bond as first time buyers but we only got 100 percent with a terrible interest rate. We have since then purchased a second property for investment with standard Bank and all was fine. Now we are purchasing our third property through this bank and this is how we are treated. All our business accounts are also with Standard Bank apart from our personal accounts. We put all our faith into this bank and all we got was disappointment. We are now considering closing all our accounts with standard Bank as they obviously do not care about the clients needs. Not personally or business related, I'm not going to get started there, there is not enough space for that review on here.

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Replies (1)
Standard Bank
Standard Bank's reply13 Nov 2018, 13:16
Official
Dear  wade house 
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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