Standard Bank does not care for its clients, even if problems arise within the bank’s own control systems

On July 1st, 3 *****ulent transactions went off my current account. Standard Bank immediately contacted me via their app to verify these transactions. I responded immediately that these transactions were *****ulent, acknowledged by the bank. Numerous calls to SB’s ***** department were made afterwards, but to no avail. No calls were answered. Only on July 11th I received a call from the ***** Department to confirm the *****ulent transactions. The debit card was blocked and I was promised a response within 5-6 working days. This did not happen and I visited Brooklyn Branch for assistance on the 19th. A call made to the ***** Dept from the branch was met with the promise of finalisation of within 24-48 hours. No funds *****ulently transferred from my account were returned. On Monday, 22nd July, I visited the branch once again in an attempt to receive feedback. I was assisted by the Manager, Nomsa. She was very supportive and logged a query and promised personal feedback by no later than Tuesday, 23rd July. Needless to say that on Thursday evening, 25th July, 24 days following the *****ulent transaction, my problem remains.

Standard Bank’s service is totally pathetic, to put it mildly. I received NO feedback or any assistance from them. It feels like fighting a faceless army of silence and arrogance. The impression is that SB is doing its clients a favour without any obligation on its side. Please assist.