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MN
Malcolm N

1 reviews | Active since Dec 2016

06 Nov 2023, 08:33

Standard Bank does not care

I keep getting spam messages re UCount Rewards and despite sending this to *** nothing seems to be done about it. Standard Bank also does not send acknowledgements to e-mails sent to *** which is rather primitive thinking on their part. I think it's probably to mislead us into thinking they are addressing the issue but obviously are doing nothing about it.

0
Replies (5)
Standard Bank
Standard Bank's reply06 Nov 2023, 08:38
Official
Hi Malcom

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
MN
Malcolm N's update28 Nov 2023, 14:22
Reviewer Update
Wendy keeps calling when I'm not available and then closes the call without doing anything. Is that her role at Standard Bank? If you have any interest in addressing your pathetic service then make a concerted effort to contact me. Wendy clearly gets paid to do nothing!
Standard Bank
Standard Bank's reply28 Nov 2023, 14:49
Official
Good day Malcolm

Although we called, we were unable to reach you. 

Please include a time that is convenient for us to reach you. 

I look forward to hearing from you.

Warm regards
Standard Bank Hello Peter Team
***
MN
Malcolm N's update28 Nov 2023, 14:54
Reviewer Update
Keep trying as I am trying to do my job whilst trying to assist you in doing yours! Send me an e-mail if necessary seeing as none of your e-mail channels work. What have you done about that so long? How can a call be closed when it's unresolved? Is it to falsely indicate that you did your job?
Standard Bank
Standard Bank's reply28 Nov 2023, 14:57
Official
Good Day Malcolm

Thank you so much for the response.

We will ensure that our consultants reach with a solution.

Kind regards
Standard Bank Hello Peter Team 
***