LM
Lebogang M

1 reviews | Active since Jun 2023

23 Jun 2023, 13:24

STANDARD BANK DOES NOT CARE ABOUT IT'S CUSTOMERS

Standard bank is really one of the worst banks you can bank with. My fathers was de*****ed an amount of R15000.00 at an ATM we opened a ***** case with standard bank and after countless calls and run around they came back with an email that the card was used was my dad's even though the consultant on call confirmed the card numbers did not match with my dad's!!! My dad is sick and disabled and this was the last of the money he had from his pension money, his health is rapidly failing due to stress and high blood pressure.

0
Replies (4)
Standard Bank
Standard Bank's reply23 Jun 2023, 13:53
Official
Hi Lebogang

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
 Kindly provide us with your account or id numbers for us to escalate your matter further. 
 
 We apologize for the inconvenience and undue frustration, this has caused. 
 
 We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
 *** 
LM
Lebogang M's update23 Jun 2023, 14:47
Reviewer Update
*** here is my father's ID

He's a sick old man that unfortunately has to rely on me to assist him in every regard possible and this has put him under dire stress
Standard Bank
Standard Bank's reply23 Jun 2023, 14:51
Official
Dear Lebo

Thank you for writing back to us.

We will share this information with our team.

Please be on the look out for further feedback.

 
 Kind Regards
 Standard Bank Hello Peter Team
 *** 


Standard Bank
Standard Bank's reply27 Jun 2023, 09:53
Official
Dear Lebogang 

We will request our team to review this matter and get back to you.

Sorry for the inconvenience experienced.

Thank you

 Kind Regards
 Standard Bank Hello Peter Team
 ***