Standard Bank does not care about its custmers

There is an INCORRECT debt review status on my account, I provided the required docs on 29/08/14 in order to have this removed. I went to the bank on *** to apply for an overdraft only be advised that this was not removed.I again provided the docs and was advised that this would be submitted for removal & I would be provided with feedback.I went back to the bank on 26/05/15 as I received no feedback.I was advised that this status was not removed & I would need to provide the docs again, which I did for the 3rd time! I was again promised feedback within 3 days. I went to the bank on 30/5/15 as no feedback received again. This time I was advised that docs were submitted to the incorrect department & would have to be submitted again. I advised the consultant that I will be closing my account once my debits have gone off, today I receive a msg that My Updates has been deregistered. Call centre can't tell me why because system is offline, I must call tomorrow. IT'S BEEN 11 MTHS & THIS USELESS BANK CANNOT RESOLVE THIS ISSUE! THIS NEGATIVELY AFFECTS ANY APPLICATION I DO FOR FINANCE AND MAKES MY LIFE VERY DIFFICULT, BUT THIS BANK DOES NOT CARE! THE CUSTOMER DOES NOT MATTER. PATHETIC!