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Nomzamo M
1 reviews | Active since Apr 2016
03 Jan 2019, 00:18
Standard bank does not care about Customers!!!
After a sale is done no one bothers to follow up, I have since been waiting for my credit card and yet I'm getting a statement from Standard bank without activating my card...this is *********!!! I am not going to pay for anything if this is how I will be treated keep your credit!!! I've been with Nedbank for over 10years and I'm happy
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Replies (3)
Standard Bank's replyOfficial
03 Jan 2019, 04:13 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Niyaaz Jardine Complaint Resolution Centre
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Standard Bank's reply03 Jan 2019, 04:13
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Niyaaz Jardine Complaint Resolution Centre
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*** (fax)
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*** (fax)
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Nomzamo M's updateReviewer Update
04 Jan 2019, 12:36Hi Niyaaz,
I received your feedback however, I am told my credit card was closed in Oct and yet I received my last statement in Dec 2018! Is this the best solution? I am quite disappointed to say the least.
I want to know how my account was closed with my consent? I was not informed that the account will be closed after a month I was granted credit!
NM
Nomzamo M's update04 Jan 2019, 12:36
Reviewer Update
Hi Niyaaz,
I received your feedback however, I am told my credit card was closed in Oct and yet I received my last statement in Dec 2018! Is this the best solution? I am quite disappointed to say the least.
I want to know how my account was closed with my consent? I was not informed that the account will be closed after a month I was granted credit!
NM
Nomzamo M's updateReviewer Update
04 Jan 2019, 12:41All I want is for Standard bank to resolve the matter, have someone to call me and inform as to when can I collect my card at the New Market branch. I was told by the bank that the error was made by your call center agent hence they couldn't pick up my details on their system.
NM
Nomzamo M's update04 Jan 2019, 12:41
Reviewer Update
All I want is for Standard bank to resolve the matter, have someone to call me and inform as to when can I collect my card at the New Market branch. I was told by the bank that the error was made by your call center agent hence they couldn't pick up my details on their system.