Standard Bank does not care about customer service anymore!

I have been with Standard Bank for 15 years and for me it seems their service is truly deteriorating. Previously I could make use of their Facebook Messenger which normally assisted but now it seems it is completely useless. I don't know if it is because of the time we find ourselves in but I am really disappointed and frankly annoyed at the lack of professionalism from this company. Be very careful of doing business with them. If my matter which was raised on 01 August 2021 and is still not attended to - is not resolved today, I will be taking my business elsewhere. There are other banks that offer way better pricing but one thought Standard Bank is worth their high prices. Seems that is not the case anymore!