Standard bank does not care about clients, they are the worst bank. want you to sit on hold, cut the call or always give you wrong information

Worst bank!

one of the companies debits me the 12th of December, i call in to have it reversed as i am only getting paid the 23rd of December, on the phone i explain to the lady and ask if it will be fine for my standard bank loan as i dont want to call in again. She says that i do not have to worry. Standard bank pays the money into my account a day later, then they debit me a day after that for my standard bank loan on the 14th of December. I then call in, very upset to have this reversed, and they tell me it will take a week due to it not reflecting, yet its standard bank to standard bank. After holding on very long, wasting alot of my airtime. The lady tells me the money will come back into my account in 2 days which will be the Saturday. On the Friday i get a sms saying the issue i have will only be sorted out the 18th of December. i had to call back again, and all you hear from Standard bank employees is that they are very sorry, they apologize for the inconvience! besides that you are always on hold! i was asked to call back. Friday afternoon i called again, then being told the money will be paid in around the 18th, once it cleared, after stressing as i needed that money, i ask for the ombudman details. after 40 mins, being on hold for 22mins, the team leader cut the call, and never called back..... in the end wasting how much of my airtime? wasting how much of my time??? Why would i confirm before hand since i know i dont get paid the 15th, then have to go thru the same trouble with people on the other end of the phone not caring, just putting you on hold for no reason! Standard bank to me is the worst bank, they still charge for service fees which is only due to their mistakes. I have 4 different issues with standard bank and i think its about time i expose how they treat their clients! Does no one ever listen to the voice calls, to see how the staff takes the clients for a joke??? or does everything just gets burried, if a client complains then its the same script of im sorry