Standard Bank Does Not Care

Item: Standard Bank
Rating: 1
Author: Yaseen T

I tried logging into my Online Banking and received an error: our card has been deactivated for security reasons. Please call Customer Care on ***or visit your nearest branch...

I called in, and spoke to John, ***.

John made me hold on for at least 40 minutes, and the call was for an hour. He did a security check with me, the first failed, the second was successful.

Then he asked me to confirm some transactions were valid, which I did. He then gave me a sob story about how he can't do anything, and I must call during business hours.

I am right now on the phone again, and this dude wants to escalate it and also cannot unblock my account.

THIS IS NOT THE FIRST TIME THIS IS HAPPENING. AND EVERYTIME IT HAPPENS I MUST JUMP THROUGH HOOPS AND LOSE MY **** TO GET ACCESS TO MY ACCOUNT BECAUSE STANDARD BANK'S SECURITY SYSTEM IS COMPLETELY UP THEIR ****!!! I'M GETTING SICK AND TIRED OF BANKING WITH THIS *********** BUNCH OF ASSHOLES!!!

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

04 Sept 2020, 15:55

Dear Yaseen

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply04 Sept 2020, 15:55

Official

Dear Yaseen

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Yaseen T's updateReviewer Update

07 Sept 2020, 14:30

And now that my personal card has been unblocked, my business card is blocked:
***

On the same profile. WOW!

Yaseen T's update07 Sept 2020, 14:30

Reviewer Update

And now that my personal card has been unblocked, my business card is blocked:
***

On the same profile. WOW!

Standard Bank's replyOfficial

23 Sept 2020, 12:11

Good day Yaseen,

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that as per our telephonic conversation on the 23/09/2020 AT 13:06, your request has been resolved.

It is not our intention to cause any undue frustration and inconvenience to our valued clients.

We appreciate your support and loyalty.

Kind regards.

Complaint Resolution Centre

Standard Bank's reply23 Sept 2020, 12:11