standard bank does NOT CARE!!

Item: Standard Bank
Rating: 1
Author: Shalane V

I requested a paid up letter from STANDARDBANK on 3 November they advised it takes 5 workings days. i emailed numerous times asking for feedback NO RESPONSE. Today i get a response from Onica from voice branch services only to say she will forward my mail to debt review WHICH I HAVE DONE NUMEROUS TIMES. this bank doesnt care i tell you. 0 service. i will never return!!

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

15 Nov 2022, 11:40

Hi Shalane

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply15 Nov 2022, 11:40

Official

Hi Shalane

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards,

Standard Bank Hello Peter Team

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Shalane V's updateReviewer Update

16 Nov 2022, 10:06

Another AUTOMATED response. @Hellopeter they are lying their "team" did not "get in touch with me."

Shalane V's update16 Nov 2022, 10:06

Reviewer Update

Another AUTOMATED response. @Hellopeter they are lying their "team" did not "get in touch with me."

Standard Bank's replyOfficial

16 Nov 2022, 11:26

Hi Shalane

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Standard Bank Help Centre
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Standard Bank's reply16 Nov 2022, 11:26

Official

Hi Shalane

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Standard Bank Help Centre
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