JW
Jannie W

1 reviews | Active since Sept 2015

31 Jul 2019, 15:28

Standard Bank, does anyone still work there??

I've been trying to get hold of the Standard Bank Home Loans call center for the last three days! I've called a minimum of three times a day, trying my luck in the morning, lunch time and late afternoon, and hang on for about 5 minutes before hanging up. I am still trying to get through to a representative.

I have subsequently opened accounts at both, Capitec and Tyme Bank, and whenever I've needed to call them, they answered within the first couple of rings. Maybe you should take notes Standard Bank and see how it's done.

Hopefully someone from Standard Bank sees this and calls me back...

0
Replies (3)
Standard Bank
Standard Bank's reply01 Aug 2019, 06:15
Official
 Hello  Jannie, 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards  Sheriline Martin Complaint Resolution Centre
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JW
Jannie W's update02 Aug 2019, 08:46
Reviewer Update
Thanks for the automated response! Really helpful Standard Bank...
Can't wait till you're replaced with AI bots and service actually improves...

Also, I'm still waiting for a real response/call...
Standard Bank
Standard Bank's reply13 Aug 2019, 09:38
Official
Dear Jannie

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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